Creative Services
Complete restart after ransomware attack on creative agency
Recovery of a fully compromised WordPress network for a web design agency.
Studio Blauw · 8 hours acute help + ongoing
The challenge
Studio Blauw, a web design agency with 25 client websites, was hit by a ransomware attack. All 25 websites were infected, data was encrypted and the attackers demanded ransom. The agency was on the verge of losing their clients.
Our approach
Immediate isolation of all infected websites
Refusing ransom demands and working on recovery from backups
Forensic investigation: establishing the attack came in through an outdated plugin
Recovery of all 25 websites from clean, recent backups
Identification and notification of potentially leaked customer data (GDPR)
Implementation of enterprise security on all websites
Establishment of a security protocol for future projects
Results
"WP Maintainer saved our company. Within 8 hours all websites were back online and we had better security than ever. Our clients were impressed with how quickly and professionally it was handled."