Insurance
Customer portal with My Account environment for insurance company
A secure, scalable customer environment for 80,000 policyholders.
VerzekerdGoed · 8 months
The challenge
VerzekerdGoed wanted a customer portal where policyholders could view their policies, report claims and upload documents. The system had to comply with strict financial regulations and GDPR, and be scalable for 80,000 users.
Our approach
Design of a custom WordPress architecture with role-based access control
Development of a My Account environment with policy overview, claims reporting and document upload
Integration with the existing policy management system via a secure API
Implementation of bank-grade security: encryption, 2FA, audit logging
Performance optimisation for 80,000 users with Redis and load balancing
GDPR compliance: data portability, right to be forgotten, encryption
Extensive penetration test by external security firm
Results
"The customer portal has drastically relieved our customer service. Policyholders now arrange 70% of their affairs online themselves. The security is top level."