B2B Furniture
Custom CRM integration saves 15 hours of administration per week
Custom WordPress plugin for real-time synchronisation between WooCommerce and Salesforce CRM.
Office Plus · 6 weeks
The challenge
Office Plus sold office furniture via WooCommerce but had to manually retype all orders into Salesforce CRM. This cost 15 hours per week, caused typing errors and slowed order processing. They were looking for an automated solution.
Our approach
Analysis of the existing order process and Salesforce configuration
Design of a custom WordPress plugin for bidirectional synchronisation
Real-time integration: WooCommerce orders are automatically created in Salesforce
Status synchronisation: order status updates in Salesforce are written back to WooCommerce
Error handling and retry mechanism for network outages
Logging dashboard for monitoring synchronisations
Documentation and training for the internal team
Results
"The integration works flawlessly. Orders appear automatically in Salesforce and we have never had a typing error. This has enormously increased our efficiency."