B2B Wholesale
B2B customer portal with real-time inventory and pricing
A customer portal for 500 business clients with real-time ERP integration.
Technische Groothandel Peters · 5 months
The challenge
Technische Groothandel Peters had 500 business clients who wanted to check daily whether products were in stock and what their specific prices were. Handling this by phone cost 40 hours per week. They wanted a self-service portal.
Our approach
1
Development of a B2B customer portal with role-based price display
2
Real-time integration with the ERP system for current inventory data
3
Bulk order functionality with CSV import for large orders
4
Order history and invoice download for each customer
5
Automatic notifications for price changes and new products
6
GDPR-compliant customer management with data export and deletion options
Results
40 hrs/wk
Time saved
Self-service portal
4.8/5
Customer satisfaction
Average rating
-85%
Order errors
Through direct ERP integration
+22%
Revenue
Through more efficient ordering
"Our customers now order 24/7 without calling us. The portal is intuitive, inventory is always current and we have significantly less administrative work."
H
Hans Peters
Director, Technische Groothandel Peters
Technologies
WordPressWooCommerce B2BERP APICustom Plugin