Healthcare
Recovery of hacked healthcare website within 4 hours including GDPR compliance
Rapid response to a security incident at a healthcare organisation with 2,000 employees.
Zorggroep West · 4 hours acute help + ongoing maintenance
The challenge
Zorggroep West discovered their WordPress website had been hacked. Malware had been placed, sensitive form data had potentially leaked and the website was blacklisted by Google. Given the GDPR sensitivity, fast action was crucial.
Our approach
Immediate isolation of the website to prevent further damage
Forensic investigation into the cause and extent of the hack
Complete cleanup: removing malware, closing backdoors, identifying weaknesses
Restoration from a clean backup with all content intact
Implementation of enhanced security measures: WAF, 2FA, limited login attempts
GDPR notification prepared and support with communication to those affected
Reconsideration request with Google to lift the blacklist status
Results
"WP Maintainer responded within 30 minutes and had our website fully restored within 4 hours. Their professional approach in such a tense situation was enormously reassuring."